ProblemSolvers is an Authorized Dealer and Technology Partner of SunKnowledgeTM/ GoTelecareTM, an ISO 9001:2008 and ISO 27001:2013 certified company. SunKnowledgeTM is a leading global provider of Knowledge Process Outsourcing services in the healthcare domain worldwide. Together, our team can deliver proprietary workflow technologies through the implementation of automated business processes that enhance the operational capabilities of our clients.
Awards & Recognition
SunKnowledgeTM is rated “Excellent” by Health Plan Management Systems (HPMS) for overall process efficiency and accuracy, and is a proud member of NASSCOM. We were also awarded the prestigious ‘Outsourcing Service Provider of the Year’ at the CMO Asia Summit, 2013-14 and the ‘Highest New Job Creator of the Year‘ (IT/ITES) for 2015 by STPI.
Robert Palmer, CEO
Robert Palmer founded ProblemSolvers in 1992 with a small team of consultants and programmers to provide business technology solutions for small-to-medium-sized businesses, ranging from the insurance industry to medical billing. With ProblemSolvers’ acquisition of its new dealerships for both SunKnowledgeTM Practice Management Outsourcing Solutions, as well as the GoTelecareTM Secure Telemedicine Platform, Mr. Palmer is bringing the absolute latest in technology to the business of medicine.
Before his current role, Robert served in various technical management positions in the telecommunications industry for BellSouth and AT&T. Robert has co-founded two other companies prior, one specializing in software for the insurance industry, the other a commercial real estate brokerage. Mr. Palmer graduated in 1986 with a degree in Computer Science from Birmingham-Southern College at Birmingham, Alabama. Robert is a past graduate of the Birmingham Chamber of Commerce ‘Project Corporate Leadership’ Class of 2002, and currently serves the board as its Technologies Chairperson.
James Carr, Executive Director 205.552.5114
James Carr is a pioneer in the field of medical billing with over 40 years experience in the industry in roles focused on Physician Practice Management, Medical Coding, Hospital & Nursing Home Billing, and Durable Medical Equipment leasing. As the prior owner of a DME company, and separately as owner of a medical billing company, Mr. Carr brings particular insight to the highly specialized field of DME Billing. James literally wrote the book on medical coding in the mid-1980’s, and has worked as a consultant to the health insurance industry since then, helping increase net revenue by reducing operating costs and Accounts Receivable.
James earned a degree in Accounting, Economics and Business from Jacksonville University in Jacksonville, Alabama in 1973. He began his career at Blue Cross and Blue Shield of Alabama where he managed the Utilization Review Department responsible for all BC/BS and Medicare prepayment and post-payment claims reviews for nursing homes, hospitals, physician offices, home healthcare agencies, DME suppliers, physical therapists, rehabilitation facilities, psychiatric facilities, dialysis centers and teaching hospitals. Mr. Carr is proud to have had the highest collections rate in the Southeast for 27 years as reported annually by the American College for Emergency Physicians.
Dave Fabel, Cardiothoracic RN, Sr. Specialist 423.440.9145
Mr. Fabel is a highly-skilled Cardiothoracic RN with over 20 years’ experience, licensed to practice in both Tennessee and Florida. Over the years, Dave has become proficient in multiple roles within the Open Heart Surgical Team. Dave has managed an Open Heart Team which performed over 600 open heart procedures per year for Florida Medical Center. He strategically planned, implemented and executed The Heart Institute at Palmetto General Hospital, which is currently ranked the #1 Heart Program in Florida for the past several years (according to Healthgrades.com). Dave also designed and implemented a laser lead extraction/revision program in South Florida.
Other highlights from Dave’s career include: implementing a Minimally Invasive Heart Valve program at Florida Medical Center, managing the construction of 2 fully integrated SMART Cardiovascular Operating Rooms as well as managing the construction of a 10-bed Cardio Vascular ICU at Palmetto General Hospital; and separately, the implementation of “LEAN” processes in operating rooms, minimizing costs and maximizing efficiency for several hospitals including Parkway Regional, Palm Beach Gardens, Good Samaritan, West Boca, Cleveland Clinic Florida, and Hialeah Hospital. He also instituted the Bloodless Surgery program at Palmetto General, as well as for Florida Medical Center.
Prior to ProblemSolvers, Mr. Fabel was Open Heart Manager for Johnson City Medical Center in Johnson City, Tennessee, and Director of Cardiovascular Services at Palmetto General Hospital where he served as the Chairman of the Open Heart Surgery Steering Committee. Dave’s unique combination of skills and expertise give him the ability to speak with authority on the subjects of healthcare efficiency and cost effectiveness. Dave earned a Nursing degree from Broward College in Ft. Lauderdale, Florida in 1995.